JOB TITLE: Project Manager (Large Format)
DEPARTMENTS: Client Services
INDIRECT REPORT: Director, Customer Service

Hatteras is a family-owned printing and visual communications company that works with some of the best-known brands in retail, beauty, pharmaceutical, financial services and other industries. Our success over the last 40 years is attributed to the long-standing relationships we have built with our customers, as well as our incredible employees who are committed to delivering world-class products and services on a daily basis. If you are looking to join a growing team that’s ready to invest in you and your career, then apply now!

ESSENCE OF ROLE

The Project Manager role is an integral part of Hatteras’ client services team.  We are passionate about building our team and welcome enthusiastic, dynamic, and professional individuals who share our commitment to provide world class solutions for leading brands.  The primary role is to manage daily production of projects to ensure quality standards are top of mind. Along with being a professional multitasker this individual needs to be exceptionally detail oriented, and able to track multiple projects at any given time. You must be able to coordinate orders both internally and externally with our outside vendors while managing the client’s expectations.

TASKS & RESPONSIBILITIES

• Work as an extension of our sales team by serving as the main point of contact for all customer inquiries and internal communications
• Create a great customer experience by producing and delivering world-class print solutions
• Communicate with sales, customer service, scheduling, and manufacturing to coordinate production schedules and on-time delivery of all customers related deliverables
• Serve as the planner for each project, ensuring all materials are purchased and the job is being produced accurately within the budget
• Negotiate with outside vendors to ensure best price and schedule is obtained
• Ensure a clear understanding of all customer requirements by scheduling status calls regularly
• Own all external, internal and vendor communications to ensure all customer requirements are met and exceeded
• Confirm accuracy of specifications and review prototypes compared to estimate, customer requirements and manufacturing capabilities
• Schedule preplanning meetings to review complex jobs with all necessary managers
• Ensure all proofs, ink draw downs and prototypes are of the highest quality and accuracy prior to delivering to the client
• Ensure job is planned within given budget for high quality, accurate production, and on-time delivery
• Look for opportunities to provide cost savings without sacrificing quality
• Ensure all changes are communicated and all change orders and job tickets are updated and kept current throughout the job
• Assist the Sales team when customers are on-site for plant tours or press checks
• Ensure accurate shipment information and warehouse requirements prior to approving labels for manufacturing

SKILLS & QUALIFICATIONS

• Bachelor’s degree or equivalent work experience
• Ability to maintain composure with challenging customers/situations
• Work experience in print is a plus.
• Knowledgeable about various printing methods and print stock materials a plus.

Benefits:

• 401k with company match, Medical, Dental, and Vision
• Vacation, Sick Time, and Closed Holidays

EEO Statement:

Hatteras is an Equal Opportunity Employer. Hatteras does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.