Hatteras, located in Tinton Falls, NJ, is a technology-driven Print Solutions Provider for Fortune 500 companies throughout the world. Our ability to provide graphic communication solutions across a broad range of media outlets allows us to be a one stop for graphic communication. The superier quality and service that we provide is due to our employees and their total commitment to satisfying the needs of our customers. This, coupled with our state-of-the-art facilities, makes Hatteras an industry leader.

Hatteras has an immediate opening for an Account Manager.

ESSENCE OF ROLE

• Serve as the "Customer within Hatteras"
• Own all internal and external communications related to customer requirements and expectations
• Manage, meet and exceed all customer expectations
• Create a great working relationship with Hatteras clients through world-class service
• Explore and provide solutions prior to escalating issues to the sales team
• Support the sales team and work as an extension of their team within Hatteras

SUPPORTING TASKS & RESPONSIBILITIES

• Provide consultation to clients on best practices utilizing internal SME's knowledge for best results as it relates to each opportunity
• Keep sales informed of all-important opportunities and any issues that require their attention
• Serve as the liaison for all client visits and press oks
• Confirm accuracy of all information related to customer requirements as it relates to jobs entering and exiting Hatteras
• Communicate all customer expectations to the team - escalate all HOT jobs and issues to appropriate team members
• Facilitate all internal and external Hatteras required approvals
• Review and maintain accurate client inventory reports
• Assist in onboarding and maintaining client portals with Solutions Team for your accounts

• Bachelor’s degree or equivalent work experience
• Ability to maintain composure with challenging customers/situations
• Work experience in print is a plus.
• Knowledgeable about various printing methods and print stock materials a plus.
• Keen attention to detail.
• Ability to navigate and leverage modern technology to your benefit.

Hatteras is an Equal Opportunity Employer. Hatteras does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.